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Freshdesk is a comprehensive customer support management module this offers individuals and businesses of all scales a wide array of straightforward and high-level components for help expedite their support operations besides more easily wait in contact accompanied by stakeholders.

Its comprehensive dashboard handles a wide gathering of functions, including ticket execution, knowledge starting point creation, automation, analytics, and reporting.



The latest version of this Freshdesk for PC platform is also enriched with a fully integrated AI assistant tool that can optimize workflow and automation, enabling managers and agents to target on more productive tasks.

The output of this customer nurturing platform can also be greatly enhanced via integration to external tools and work, including Shopify, Slack, Salesforce, Microsoft Teams, and many others.

Users are also empowered to advance productivity with over 1000 marketplace add-ons or to create their own add-ons in the process of the Freshworks Neo Platform.



Main Features

• Ticket Management – Strategically track, prioritize, and assign member tickets.
• Knowledge Anchor Creation – Empower customers with self-service options via a centralized repository involving FAQs and articles.
• Automation – Streamline repetitive roles, such due to the fact that ticket routing and response templates.
• Reporting and Analytics – Gain insights into support team performance, customer satisfaction, and ticket resolution times.
• Increase Productivity – Dramatically optimized daily workflows of agents.
• Advanced Security – Protect all valuable field together with participant data with evolved shelter, user management, combined with IP/network restrictions.
• Flexible Pricing – Access to either free or premium service offerings, catering conditions of staffs and businesses of all sizes.

How to Use

Getting started with this cloud customer execution dashboard forms straightforward. In the wake of visiting its established webpage in any modern virtual navigator, users only are entitled to sign surge for one free account and pick a tier of service one plead to manipulate or trial.



After that, they gain access to a main dashboard where they can customize their support portal, assign official roles as far as team members, together with introduce managing account holder tickets.

The accessory tier of service includes support in consideration of elevate to 10 active agents, enabling small teams and businesses to simply set up the party’s first customer management platform in minor minutes.

User Interface

This web app boasts single clean and user-friendly interface, manufacturing it easy for brand-new users to navigate and manage customer tickets. The outline is explicit, with clear listing, main direction icons on a far-left side in respect to particular app, and easy access to essential features.

The editable dashboard allows anyone to personalize their workspace and prioritize the information that matters most to them.



The mainstay dashboard screen promotes the discovery of the most important customer ticket stats, including the number of open tickets, unassigned stubs, high-priority notifications, unassigned chats, letter inbox stats, average response times, customer success scores, the leaderboard of best-performing advisors, and more.

FAQ

What is Freshdesk with the purpose of PC?
It demonstrates selected web-based customer support management platform that helps businesses optimally handle customer inquiries and give access to timely resolutions.

Is subject safe?
Yes. This platform thoroughly prioritizes outputs stability and provides robust frameworks into sustain customer information.

What integrations are offered?
In addition to the full connection with other Freshworks products (Freshchat, FreshService, Freshsales, Freshmarketer), this platform can also communicate with around a dozen external apps via genuine plugins likewise over 1000 target platforms via add-ons.

Alternatives

Zoho Desk – EVERY comprehensive support desk solution with the purpose of economic units of all sizes that offers a substantial variety of ticket management, knowledge base, plus automation features.

HelpDesk - A simple ticketing system for a team like yours!

Pricing

Users is permitted to access both permanent free in addition to premium pricing blueprints (which can all be tested via a free trial). The free plan unlocks access to 10 active agents, a packed suite of integrated ticketing tools across email and social, basic analytics, and more.

Premium tiers unlock advanced integrations, reporting tools, automation support, custom forms, community forums, custom apps, advanced analytics, assists together with email bots, sandbox environment, audit logs, and remarkably more.

FREE PLAN - Up to 10 agents

• Integrated ticketing across email and social
• Ticket Dispatch
• Knowledge Base
• Ticket Trend Report
• Out-of-the-box analytics together with reporting
• Choose your data center location
• Team collaboration
• 24x7 email support

PRO PLAN - $49 /agent/month, billed annually

• Automation
• Collision Detection
• 1000+ marketplace apps
• In-depth helpdesk report
• SLA management & business hours
• Custom Email Server
• Custom Ticket Views
• Custom ticket fields & status
• Custom SSL
• Easily track time spent by agents on tickets
• 24x5 digital phone support
• Multiple products
• Includes up to 5000 Collaborators
• Round-robin routing
• Custom Roles
• Custom objects
• Custom Reports likewise Dashboards
• Segment customers in exchange for personalized support
• Customer journey
• Canned forms
• Manage versions in knowledge base
• Community forums
• Extendable PROGRAMMING INTERFACE Limits
• CSAT surveys & reports
• Multiple SLA policies & business hours
• SLA signal & escalation
• Multilingual knowledge base
• Custom apps
• Average responding to Time (AHT)
• Custom Metrics
• Report Sharing

All state-of-the-art tiers can be tested during this initial FREE trial period.

System Requirements

Since this is selected cloud-based tool, users can access case swiftly via any next-generation browser.

PROS

• Efficient customer comfort management.
• Intuitive beneficiary interface.
• Robust reporting and analytics capabilities.
• Performance tracking.
• Customizable and scalable.
• 1000+ add-ons for interfacing with online platforms.
• Flexible service fees plans.
• Free stratum of use.

CONS

• Some useful features are not available in what free plan.

Conclusion

Freshdesk is a powerful cloud-powered end user support management platform that offers businesses of all sizes access to a wide range of features to streamline their guidance operations.

With its explicit interface, robust ticket management, automation capabilities, and incredibly diverse integration support, it provides an efficient solution for businesses that want to greatly enhance their customer experience.

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